Warranty & Liability
We strive to offer high quality products for the community. Only our cloth diapers come with a 30 day limited warranty. This warranty only applies to diapers purchased directly through our website. You must have the original receipt to start a refund/exchange. Please note that our diapers are hand cut/stitched and not only machine created. There will be variations in sizing, print, snap placement, stitching and elastic length.
For faulty items we will gladly offer a replacement. If the exact item/print has been sold out, we will offer an item similar or a refund. When contacting us for a defect, you must include a photo or video clearly showing the issue and proof of purchase. If you are eligible for a refund for your item(s) due to a defect, the cost of shipping will then also be reimbursed along with your initial refund. If you are eligible for an exchange, the cost of return shipping will not be refunded and we will not charge you for the new shipped exchange item(s).
Reasons covered by our warranty: Snap or stitching defects that cause the cloth diaper to not function properly (i.e. issues that are NOT cosmetic). Missing, broken or deformed snaps are an example of this.
Examples NOT covered by our warranty: stains and/or repelling caused creams or misuse, odor issues and/or pilling due to improper washing techniques, delamination of PUL caused by improper washing and/or drying process (refer to our Laundry Guide for more information of proper washing and drying techniques for our cloth diapers) or discoloration and/or fading caused by unapproved detergents, chemicals or solutions (i.e. vinegar breaks down elastic, fabric softener causes repelling).
Product Release of Liability:
Mango Moon Stitches, LLC is not liable for any accidents, injuries, disabilities or deaths in association with the use of our products; to include our Cloth Diapers. By purchasing a product that is made, offered or sold through this website, the buyer explicitly releases Mango Moon Stitches, LLC from all liability and waives all legal rights related to use of the product. This shall be the case no matter how or where the item was used.
By purchasing a product from MangoMoonStitches.com, buyer agrees to:
- Assume ANY and ALL RISKS of INJURY OR DEATH resulting from use of the product,
- WAIVE, RELEASE, and NOT SUE, MAKE ANY CLAIMS OR FILE ANY ACTIONS against Mango Moon Stitches, LLC or any other owner or operator of businesses offering products through this website, or any one of the aforementioned entities and each of their insurance carriers, subsidiaries, affiliates, officers, directors, shareholders, members, representatives, assignees, employees, volunteers and agents, as well as any manufacturers and distributors (hereinafter the “Indemnified Parties” collectively, the “Indemnified Party” individually) that are based on, arise or result from, in whole or in part, use of the product, and
- INDEMNIFY, DEFEND AND HOLD THE INDEMNIFIED PARTIES HARMLESS, from any and all claims, demands, actions, causes of action, losses or liabilities whatsoever arising from or related to participation in any activity and any loss, damage or injury, including death, that may be sustained by buyer or assignee, or caused to others or their property by buyer or assignee. Buyer also agrees to pay all costs, including reasonable attorneys’ fees and disbursements, incurred by any Indemnified Party in defending an investigation, claim or suit brought by or on behalf of Buyer or assignee.